Terms and Conditions

Wise Move is an online booking website for moving, delivery, transport, and related services.

Wise Move enables customers to submit Delivery Requests, receive quotes, communicate with service providers, and make bookings through the website.

Wise Move does not itself provide moving, transport, delivery, packing, loading, unloading, storage, freight, courier, or logistics services.

Wise Move's role is limited to operating the booking website and related services.

Wise Move is not a carrier, moving company, transport operator, freight forwarder, warehouse operator, logistics provider, packer, or insurer.

All services booked through Wise Move are provided by independent third-party service providers, not by Wise Move.

When a customer accepts a quote or confirms a booking through Wise Move, the contract for the relevant services is formed directly between the customer and the relevant service provider.

Wise Move is not a party to that contract.

The relevant service provider is solely responsible for performing the booked services.

Service providers using Wise Move operate independently and on their own behalf.

No service provider is an employee, agent, partner, representative, or subcontractor of Wise Move.

Nothing in these Terms or in the operation of the website creates any agency, employment, partnership, joint venture, fiduciary, or representative relationship between Wise Move and any user or service provider.

Any vetting, verification, profile approval, review, rating, badge, response score, or account status shown on the website is for website purposes only and does not amount to a representation, warranty, guarantee, or assumption of responsibility by Wise Move.

Users must provide accurate, current, and complete information and keep their account details secure.

You are responsible for all activity carried out through your account.

Wise Move may suspend, restrict, or terminate any account, Delivery Request, quote, message, booking, or access to the website at any time if Wise Move reasonably considers it necessary for fraud prevention, risk management, compliance, safety, website integrity, reputational protection, dispute management, or any breach of these Terms.

Customers must ensure that all information provided in a Delivery Request is accurate, complete, and not misleading, including pickup and delivery locations, dates, item descriptions, quantity, size, weight, volume, access conditions, fragility, and any special handling requirements.

Wise Move is not responsible for checking or verifying Delivery Request information.

If any information in a Delivery Request is inaccurate, incomplete, or misleading, the service provider may revise the quote, impose additional charges, refuse to proceed, delay the booking, or cancel the service.

Any consequences arising from inaccurate or incomplete information are the customer's responsibility.

Quotes shown through Wise Move are provided by service providers, not by Wise Move.

A quote may be based on assumptions made from the information supplied by the customer. If the actual job differs from the information supplied, the quote may no longer apply.

Wise Move is not responsible for quote accuracy, repricing, pricing disputes, or any additional charges raised by a service provider.

Payment for services booked through Wise Move is arranged directly between the customer and the relevant service provider unless Wise Move expressly states otherwise.

Wise Move does not collect, hold, or escrow customer payment for the booked services and is not responsible for non-payment, late payment, refund disputes, chargebacks, or other payment-related issues between a customer and a service provider. Wise Move may charge service providers separate platform fees or other fees for use of the website.

Any account top-ups, credits, prepaid balances, or similar amounts added to a Wise Move account for use on the website are final and non-refundable, except where Wise Move expressly agrees otherwise in writing or where refund is required by applicable law.

The parties agree that the services supplied by Wise Move Enterprises Pte. Ltd. under this Agreement are deemed to take place outside New Zealand, in accordance with section 8 of the Goods and Services Tax Act 1985.

If the customer is registered for GST and has entered into this Agreement for the purposes of its taxable activity, the customer must provide Wise Move Enterprises Pte. Ltd. with its New Zealand GST number to confirm that status. In those circumstances, Wise Move Enterprises Pte. Ltd. is not required to, and will not, charge GST on the supply.

If the customer is not GST registered, or has not provided its New Zealand GST number, Wise Move Enterprises Pte. Ltd. is required to charge GST of 15% on the supply under the New Zealand Goods and Services Tax Act 1985.

Bookings may be changed, delayed, cancelled, or refused by the customer or the service provider.

Any cancellation policy, waiting charge, wasted journey fee, redelivery fee, or similar charge is a matter between the customer and the service provider unless Wise Move expressly states otherwise.

Wise Move is not responsible for losses arising from cancellation, rescheduling, no-shows, failed collection, failed delivery, delay, lack of access, unsafe conditions, undisclosed items, or inaccurate booking information.

Wise Move does not assume any of those responsibilities.

Customers must not request the transport of unlawful, hazardous, unsafe, prohibited, or improperly packed goods.

Service providers may refuse to transport any goods they consider unsafe, unlawful, unsuitable, or not as described.

Wise Move is not responsible for inspecting goods or determining whether goods are lawful, safe, properly packaged, or suitable for transport.

Unless expressly agreed otherwise between the customer and the service provider, the customer is responsible for ensuring that goods are properly packed and ready for transport, that collection and delivery access is safe and adequate, and that any required permissions or arrangements are in place.

Wise Move is not responsible for damage, delay, extra cost, or non-performance arising from inadequate packaging, unsafe or restricted access, customer delay, weather exposure, or site conditions.

Any loss, damage, theft, deterioration, delay, missed timing, failed delivery, failed collection, partial delivery, non-delivery, or other service issue arising out of a booking is solely a matter between the customer and the relevant service provider.

To the maximum extent permitted by law, Wise Move is not liable for any such matter and is not responsible for investigating, compensating, insuring, or resolving it.

Wise Move does not provide insurance for any goods, vehicles, pets, equipment, or other items listed, booked, or transported through the website.

Any insurance held by a service provider is solely a matter between the customer and that service provider.

Customers are responsible for making their own enquiries about insurance and arranging any additional insurance they require.

Wise Move makes no representation that any insurance exists, is adequate, or will respond to any claim.

Wise Move may display reviews, ratings, profile details, response times, account history, verification status, badges, and similar information.

Wise Move does not guarantee that such information is accurate, complete, representative, current, or free from manipulation.

Wise Move may remove, edit, suppress, reorder, or decline to publish any content at its discretion.

Users grant Wise Move a non-exclusive, worldwide, royalty-free licence to use, reproduce, store, publish, modify, and display content submitted through the website for operating, improving, promoting, and protecting the website.

Users agree that Wise Move may send website, operational, support, and transactional communications.

Users also agree that Wise Move may store, review, analyse, and use communications and records relating to website activity for fraud prevention, support, quality control, moderation, compliance, dispute management, evidence, website improvement, and legal protection.

Wise Move may use automated systems and AI-assisted tools in connection with customer support, moderation, fraud detection, reminders, follow-ups, and general website operations.

Any dispute relating to a booking or service is between the customer and the relevant service provider.

Wise Move may, but is not obliged to, assist with communications, request information, remove content, or make website-level decisions for risk or operational reasons.

Any such involvement does not make Wise Move a party to the dispute and does not create any duty for Wise Move to investigate, adjudicate, resolve, reimburse, or compensate.

Wise Move may take any action it considers appropriate in response to such conduct, including suspension, termination, content removal, fee recovery, or legal action.

To the maximum extent permitted by law, Wise Move is not liable for any loss, damage, cost, or claim arising out of or in connection with the website, any booking, or any services booked through the website.

If Wise Move is found liable for any reason, its total liability is limited to the amount of fees paid to Wise Move in connection with the relevant booking.

Wise Move is not liable for any indirect or consequential loss, including loss of income, profit, business, goodwill, reputation, opportunity, or expected savings.

Nothing in these Terms excludes, restricts, or limits any right or remedy that cannot lawfully be excluded, restricted, or limited.

If you are using Wise Move for personal, domestic, or household purposes, rights under New Zealand consumer law may apply to the extent relevant.

If you are using Wise Move for business purposes, then to the maximum extent permitted by law, you and Wise Move agree to contract out of any law capable of being contracted out of, where the statutory requirements for doing so are satisfied and it is fair and reasonable for the parties to be bound by this clause.

Wise Move may modify, suspend, withdraw, or change any part of the website, its features, or these Terms at any time.

Updated Terms take effect when published on the Wise Move website.

Continued use of Wise Move after updated Terms are published constitutes acceptance of the updated Terms.

These Terms are governed by the laws of New Zealand.

Subject to any mandatory rights that cannot be excluded, the courts of New Zealand have exclusive jurisdiction in relation to any dispute arising out of or connected with these Terms or the Wise Move website.

Questions about these Terms may be sent using the contact details published on the Wise Move website.